More than 20 employees of Lvivelectrotrans control department studied at the seminar on ethical behavior and communication
On Monday, October 19, in the assembly hall of the Shevchenkivska district administration of the Lviv City Council, a training seminar "Ethical behavior, standards of work, communication" was held for employees of the control department of Lvivelectrotrans. The event was supported by the Personnel Department of the Lviv City Council.
It is worth noting that such trainings of Lvivelectrotrans employees of the control department were held for the second time, and the first ones took place in early February this year.
The seminar was conducted by Acting Head of Personnel Management of Lviv City Council Bogdana Yaremchuk , a leading specialist of the department of training, internship and personnel management practice of the Lviv City Council Ewelia Bielska and Integrity and Corruption Prevention Specialist Vyacheslav Lombroso . A total of 25 employees of the control department of Lvivelectrotrans took part.
The seminar program was quite saturated and consisted of three educational blocks, namely: "Standards of work. How does a qualitative service affect the brand of the city? "," Communication with passengers. Practical exercises "and" familiarize the participants in the Code of Ethical Conduct ".
During the event, employees of the control department not only gained theoretical knowledge, but also performed practical tasks and exercises, shared work experience, learned to analyze problem situations and find ways to solve them to provide quality service.
It will be recalled that at the beginning of autumn this year Lvivelectrotrans started a series of training seminars for staff to acquire and practice various skills, prevent the avoidance of various situations and improve the service of passengers using electric vehicles.
The first training was related to home care, for example, the recently acquired skills of the control service have already been put into practice by providing assistance to a teenager after a traffic accident. It is also planned to hold a training on communication culture for tram and trolleybus drivers soon.
Press service of Lvivelectrotrans LCP Olga Melnyk